Harnessing participatory research to co-create audience engagement, marketing and communications strategies


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The Brief
The V&A museum was struggling to increase diversity internally and among visitors, and wanted to use the 2022 Africa Fashion exhibition as a pivotal moment to engage young Black audiences who don’t know the museum, and drive internal culture change.
Our Approach
We embraced participatory qualitative research with young Black creatives to honestly confront the V&A’s colonial history, establish a robust vision and pathway to change, and fuel authentic marketing and communications.
The Impact
With unprecedented traction with teams across the V&A, this project led to a co-created partnership strategy and Friday Late event with youth-led media platform GUAP - celebrating next-generation designers, artists and musicians in a museum-wide pan-African takeover.